SUPPORT

Our Support is based on two values:

1) It is available when you need it
2) You will always talk directly with people who know.

We want you always to feel well-supported and we′re committed to solving any issues to your complete satisfaction.

Space Manager Hint Index:

30/01/2012
A DB Procedure with a Cursor Loop Seems to take forever to complete
04/01/2012
Report seems to ignore report ORDER BY
14/12/2011
How to find out the Tables a column name appears in
04/10/2011
Loading the SM Customer, Contract or Unit Enquiry Forms from an XML Job
04/10/2011
How to print a stripy background on a report or template
23/09/2011
Job Runner <If> comparison sometime gives strange results.
23/08/2011
A service transferred from XP to Win 7 Will not start
23/08/2011
Dates in SM are American, Regional Settigns are UK
16/08/2011
Managing Attachments Using Job Runner
23/05/2011
Characters with accents are missing when interfacing with a French SMS system
20/05/2011
Map unit number shortcut
19/05/2011
ODBC simply will not connect/see to DB Server even though it is running
26/04/2011
Buttons and Text do not fit in their windows - running SM on Windows 7
01/04/2011
Using Variables in Job Runner XML
18/03/2011
A User can no longer write report to a Shared Directory
17/02/2011
PDF's created in SM report an error when opened or printed
16/02/2011
Getting a XML job to wait for a spawned XML job to complete
01/02/2011
Adding JPG Picture to a RTM causes an Access Violation
04/01/2011
Select FIRST vs Select TOP
01/01/2011
Dutch Clieop03 DD file would not upload to Bank
09/12/2010
JOB RUNNER - Getting the Job name from within the job itself
17/11/2010
Send HTML Mailers in Space Manager
12/07/2010
Using !Job in a WoodPecker Script can causes Space Manager to appear to hang
29/06/2010
How to select the PDF distiller when writing a report to PDF
11/05/2010
Dealing with 'Deadlocks'
11/05/2010
SQL Error 'Column XXX does not exists' running DB Procedure
05/03/2010
Percent Calculation Returns 0 Dividing Numbers
22/02/2010
The contact telephone numbers have disappeared from 'Help - About Space Manager'
12/02/2010
Cannot Write To Engine Configuration File - BDE
05/02/2010
DateDiff function does not return the correct number of weeks
22/01/2010
Installing Chilkat 64 bit
14/01/2010
Space Manager immediately crashed after entering login details
10/12/2009
Cannot put non-UK characters in an XML script
27/11/2009
Probelm with Column Heading in Customer Select Choices
27/11/2009
Template print to PDF, opening PDF file shows 'invalid token' or similar error
17/11/2009
Invalid characters in XML writeln statements
16/11/2009
SQL Error Column 'Inposting' not found
22/10/2009
Blank Parameters and File Name when viewing Sybase8 Service on 64Bit Server
22/10/2009
Order by - numeric order
15/10/2009
How to tell in the Headline Function if the Customer Record is new.
15/10/2009
qkeypadzones: Field 'keypadzoneid' not found
13/10/2009
Resource Governor for Prepared Statement Exceeded
25/09/2009
Using Net Stop/Start in 64 bit Windows 2008 - Error 5
11/09/2009
Select FIRST to get a particular record in a query
11/09/2009
Sybase Server - Dynamic Cache Sizing and VMWare
09/09/2009
Where do the Item Comments go on Misc Charge or Credit?
25/08/2009
How to use the 'Area' Parameter in a subsequent Parameter on a Report
08/07/2009
'Unknown Error' trying to add new SM service in Windows 2007 Server
11/06/2009
Cannot Start DB when upgrading from Sybase 8 to 10
08/06/2009
Error in XML Script causes Space Manager to crash or hang
03/06/2009
Reconciled Receipts do not appear on the Reconciled Bank Account Management TAB
12/05/2009
Polish Characters Won't Save in Space Manager
07/05/2009
Error running a report on one PC only
21/04/2009
Reports exported to Excel cuts of first '0' of any result starting with 0
17/03/2009
I/O Error 32
16/01/2009
Cannot Log into Space Manager on x64 bit PC
15/01/2009
How to send a Customer Addresses to the Clipboard
05/12/2008
How to make the Customer Headline flash
03/12/2008
Mail Merge fields show as {DOCVARIABLE...\ * MERGEFORMAT}
02/12/2008
Selecting the Desktop Button Hangs Space Manager
06/11/2008
Out of Disk Space Error
14/10/2008
Showing a ú instead of £ on ledgeritem descriptions
08/10/2008
Assertion Failure starting Space Manager after Sybase SQL V10 Upgrade
03/10/2008
Printing from Space Manager causes Windows Print Spooler SPOOLSV.EXE to terminate
10/09/2008
"User Not Found" when e-mailing through SM in Groupwise
06/08/2008
Miscellaneous Sale on New Contract displays wrong Ledger Item on Invoice
05/08/2008
Leading space found on Customer Name when adding a new customer
04/08/2008
Bank Tally Transactions not showing
24/07/2008
Reservation has 2 Access Records
18/07/2008
Serious Error No Primary Key for Foreign Key Unit in table Accountlink
09/07/2008
Error: Screen printer does not support printing.
11/06/2008
A report seems to ignore parameters passed to it by an XML job
12/05/2008
http://www.radicalhelp.com goes straight to 'Get Help Now'
17/04/2008
Resetting the Scheduler Doesn't Stop The 5 Minute Logoff Message
08/04/2008
Restrictions on UK BACS Transaction References
27/03/2008
Vista's VirtualStore is not under AppData, where is it?
26/03/2008
Contract Automatic Invoice was blank but it can be created manually.
11/03/2008
French Vista Program Files Directory - Program Files or Programmes?
11/03/2008
Cannot change the SM Databae File under Vista
11/03/2008
Customer Select window column headers are not displaying correctly.
25/02/2008
User has forgotten their password
20/02/2008
Can I Export Reports to Excel/PDF/HTML
13/02/2008
Accessing 32 Bit ODBCs and Drivers in Windows x64
06/02/2008
How to Unload and Reload a Space Manager Database
05/02/2008
Data field Lists appear blank when printing reports or templates in V2.
25/01/2008
DBTitle error when running new Space Manager version for first time
11/01/2008
Is there a way to order the users that appear in the grid on the Desktop Diary?
09/01/2008
Using Separate Credit Note Numbers and Reservation Deposit Invoices
08/01/2008
Cannot clear the error if an XML job fails
22/11/2007
Running Debug in Job Runner
15/11/2007
Error - Cannot write to rbuilder.ini
13/11/2007
Running exe closes down program
13/11/2007
Cannot open RBuilder.ini file
10/10/2007
Cannot print to new printer from Space Manager
02/10/2007
Installing StorLogix to Space Manager interface
26/09/2007
New Report Builder appears to hang when you select 'File' and 'Open' or 'Save'
14/09/2007
IQacCurrency Error doing DOS to Windows SM Conversion
13/09/2007
Diary Scrolling and Bank Tally Appear to Hang Space Manager
05/09/2007
Creating Alarm.alm file
20/08/2007
MS Word: Addresses do not format correctly in a table
17/08/2007
How to automatically include the current date in a batch created file
27/07/2007
PTI is adding extra 0's into room numbers on access send
26/07/2007
Database Backup Works But The Database is Invalid (V2)
19/07/2007
How to Call the Unvacate Database Proceedure
04/07/2007
Read the Sybase Console Messages using GetPropertiesText()
04/07/2007
Cannot backup to a Network location using a Database Event
03/07/2007
To check the installed DBSRV licensed user count
02/07/2007
Floating point division by zero error opening reports to print or build
29/06/2007
Using DB EVENTS to backup a database server
29/06/2007
How to set up a new Database User (eg webuser)
29/06/2007
If a second Bank Account has been created but is not appearing
25/06/2007
Displaying German Characters in Space Manager V2
25/06/2007
How to merge sites in Space Manager V2
18/06/2007
Windows Firewall is blocking Space Manager connecting to the server
13/06/2007
Report Showing Spurious Data for 0 SQFt Rooms
06/06/2007
User has security restrictions not set on their profile
24/05/2007
REPORTS: To use one parameter within the combo selection of a subsequent parameter
12/05/2007
Space Manager is VERY slow when starting up or changing Custom Settings screens
17/04/2007
Custom Word Fields
21/03/2007
Sybase Connection Terminates in Terminal Services Session
01/03/2007
Updating primary key fields whilst maintaining referential integrity
13/02/2007
Printing a Templates/Report Closes a Terminal Services Session
15/01/2007
Creating a Daily Copy to Demo on a Server Install
10/01/2007
corrupt strings on template prints in V2 under sybase 8
18/12/2006
Cannot focus a disabled or invisible window - when doing misc credit
12/12/2006
Setting up emailing Invoices
12/12/2006
Setting up photos on Customer Accounts using a USB WebCam
05/12/2006
Unable to Change Setting for Access on Contract
01/11/2006
sm.dot file not found when loading MS Word
19/10/2006
A Sybase database service will not autostart
12/10/2006
Starting Database service with no log file
29/09/2006
One of two Database Services on Same Server will not connect
14/09/2006
Subquery cannot return more than one row when finishing new rental, reservation or vacation
14/09/2006
Subquery cannot return more than one row error (in the program)
04/09/2006
I/O Error 123
04/09/2006
Cyrillic Characters Not Showing Correctly on Reports
04/09/2006
No Invoice or Credit Note or Late References on Upgrading to V2
18/08/2006
SM Database Service will not start after Windows Server 2003 update
17/08/2006
Entering Cyrillic (Russian) characters into Space Manager
29/06/2006
Storelogix Interface Settings - Document Under Attachments
28/04/2006
Enquiry Status Note Reseting from Vacated to Has A Contract
28/03/2006
JPG Error #52
24/03/2006
Unit Number Already Exists Error on updating a unit in a Rent Plus Convert Database
27/02/2006
REPORTS: 2.To pass a value from a SubReport back to the Main Report
23/02/2006
ERROR: "Call was rejected by Callee" error on Mail Merge
20/02/2006
ERROR: "incorrect database, username or pasword message" when all is OK
31/01/2006
REPORTS: 1.To pass a value from a SubReport back to the Main Report
23/01/2006
Problem: address fullfillment from postcode sometimes works and others does not
10/01/2006
REPORTS: To get %amount of SUM(amount) on the detail line
09/01/2006
To get Spanish accents in SM
07/10/2005
HP1100/HP1200: Document printing stops after a few docs after sending documents to print
05/09/2005
SM hangs after Symantec Corporate Antivirus V10 install
09/08/2005
PROBLEM: Canvas Drawing Error when trying to print
09/08/2005
PROBLEM: Expanding Customer/Contract/Unit causes Spaceman to hang