SUPPORT

Our Support is based on two values:

1) It is available when you need it
2) You will always talk directly with people who know.

We want you always to feel well-supported and we′re committed to solving any issues to your complete satisfaction.

In order to provide you with the best possible support, we have introduced a real-time web based support system which will allow us, with your permission, to remotely control your computer. We can see what you see and our keyboard and mouse become duplicates of your own. It is just like being there with you, every step of the way.

Getting support

It is very important that you call us first on 01483 238730, before clicking the button to the right. This will ensure that a Support Agent is available and awaiting your connection.

The button says “Remote Support” and you may recognise it as a Teamviewer program; however please wait until instructed before selecting it.

Once selected, you will be asked if you wish to open, run or save a file. If possible choose to Open or Run it, otherwise save it to a location where you can find it, (ideally your desktop), then open it.

When it has opened you will be given a userid and password. Please give these to your Support Agent who will then be able to connect remotely to your computer in order to help you with your query.